Shipping policy


U.S. Shipping Transit Times

Our default method of shipping is standard ground through USPS or UPS. This approximately takes 5-8 business days to deliver within the USA (excluding Alaska, Hawaii, Puerto Rico, and APO). 

Estimated Transit Times:

  • Free Shipping/Standard Shipping arrives approximately 5-8 business days
  • Priority Shipping arrives in an estimated 2-3 business days
  • Express Shipping arrives in 1-2 business days guaranteed

International Shipping Transit Times
Estimated Transit Times:

  • Canada & Australia: 2-5 business days
  • Europe & Middle East: 2-8 weeks
  • New Zealand and Oceania: 10-20 business days

Tracking is NOT available in all countries. Tracking to certain countries will only update until it leaves the USA. Please contact your local post office or courier for further information.

If your order is time sensitive please email support@toughies.com to discuss the available special accommodations we may be able offer for your order. Special accommodations are not guaranteed. 


Order cutoff and processing times


Our current processing time is 1 to 3 business days. Orders placed on weekends and holidays are processed the following business day. 


Edits/Cancellations/Returns 


Shipments are processed as soon as possible. As a result, we’re often unable to edit or cancel orders once they’ve been submitted. 

All sales are final and cannot be returned. 

Please see “Return Policy” for more information for returns. 


Damaged/Missing Items 


All orders are throughly checked and counted through a very sophisticated shipping program to avoid missing or damaged items. It is mandatory to report any damages or issues with your order within 48 hours of delivery. Anything over 48 hours will be voided and we are not responsible for the reported item(s). 


Damaged items - Please attach photos of incurred damages to help us improve our products or packaging practices. 

Missing items (shipment received)  - If you can’t locate the missing product(s) with the tips below please email us and our team will be happy to assist. 


Before submitting a replacement/refund request:

  • Check for unshipped items/additional shipments in your order - all shipped orders automatically have emails sent out to verify the tracking number and order details. This email should specify if there are unshipped items or items being shipped separately. 
  • Check for canceled and refunded items - Review your emails to see if there was a refund issued for any unavailable items. 


Missing, lost, or stalled shipments 


Before submitting a replacement/refund request:

  • Confirm the shipment’s delivery status on the courier’s website or your Order history page. For shipments with a Delivered status:
    • Check all entrances at the address. Couriers may deem front entrances as unsafe due to weather conditions and leave the package at a side or back door where there’s cover. 
    • Check your mailbox. USPS may leave shipments in your mailbox, size permitting. 
    • For apartment buildings, consider checking with the apartment office in case a parcel is delivered to an incorrect mailbox. 
    • Contact your courier’s customer service to take advantage of the GPS coordinates associated with the “delivered" package. 
  • Review the shipment’s tracking history on the courier’s website. It’s possible the delivery date been extended or a delivery error has occurred resulting in the package being returned to sender due to damage, incorrect/illegible address, etc. 


If you can’t locate your shipment with the tips above, please email support@toughies.com directly and we will be happy to assist. Please provide an order number with the email.